Terms of Service

Who this is

Junk Koala Arlington is the Arlington and Mid-Cities branch of the Junk Koala network, operating from 1140 W Pioneer Pkwy, Ste 1144E, Arlington, TX 76013.

What these terms cover

This page covers the use of junkkoalaarlington.com and the junk removal service provided by this branch.

It does not cover booking, quoting, payment or account terms. Those are provided by the Junk Koala platform at junkkoala.com and are governed by that platform’s terms, which you agree to when you use the embedded booking, quote or sign-in forms.

Quotes and pricing

Load sizes and pricing factors described on this site are explanatory. They are not an offer and they are not a price. The figure that applies to your job is the one generated by the platform against the details and photographs you supply.

A quote is given on the basis of what was described and photographed. Where the job on the day is materially different — significantly more volume, materially heavier material, or access that was not disclosed — the crew will tell you before loading and the quote may be revised. Nothing is loaded on a revised figure without your agreement.

What we will not haul

The following cannot lawfully or safely travel on a junk truck, and a crew will decline them at the door:

• Liquid paint, stains, thinners, solvents and adhesives
• Motor oil, fuel, antifreeze, hydraulic fluid, and propane or other pressurised cylinders
• Pool, garden and agricultural chemicals
• Vehicle batteries, lithium cells and loose household batteries
• Asbestos-containing material of any kind
• Medical, clinical, sharps, pharmaceutical and biohazardous waste
• Commercial refrigeration whose refrigerant has not yet been recovered by a certified technician
• Contaminated soil or material
• Ammunition, explosives and fireworks

The full list, including the things we can take, is on items we take. If you are unsure about an item, ask before the day rather than presenting it to a crew who will have to decline it.

Access, disconnection and preparation

Crews will disconnect standard plug-in appliances and washing machines on a shut-off valve. Anything gas connected, hard plumbed or hard wired must be isolated by an appropriately licensed trade before the crew arrives. Electrified cubicle raceway must be isolated and certified by an electrician before teardown.

You are responsible for ensuring the crew can lawfully access the property and lawfully remove the items in it. For rental turnovers, evictions, abandoned property and storage unit clearances, that means confirming you have the right to dispose of the contents. This branch does not give legal advice on those questions and does not determine them.

What we are not

This is a hauling service. It is not a demolition contractor, a tree service, a moving company, a cleaning company, a records destruction service, a data destruction service, an asset recovery or resale business, an estate sale company, a hazardous waste contractor or a pest control service.

Where a job actually requires one of those licensed trades, you will be told so rather than have a hauling crew attempt it.

Property and damage

Crews protect carry routes and handle items carefully, and the branch carries insurance. Where a community, building or site requires a certificate of insurance, it is supplied in advance on request.

Report any damage at the time or as soon as it is discovered, so it can be looked at while the circumstances are clear.

Items removed

Only items confirmed as going are loaded. Once an item has been loaded and the truck has left, it cannot be retrieved — loads are combined and taken to disposal, donation or recycling destinations the same day.

Move anything you intend to keep out of the way beforehand, and if there is any doubt, look at the truck before it pulls away.

This website

Content on this site is provided for information. Guides describe general practice and local context; they are not professional, legal or regulatory advice, and specific situations should be checked with the appropriate professional.

The Junk Koala name, logo and branding are the property of Junk Koala and may not be reproduced without permission.

Territory

This branch serves Arlington and the cities listed on service areas. Arlington, Grand Prairie, Irving, Mansfield and the Mid-Cities are served by a different Junk Koala branch. A booking placed for an address outside this territory may be redirected to the correct branch.

Contact

Questions about these terms: contact Junk Koala Arlington or call (972) 093-0938.